SHIPPING & DELIVERY
Shipping & Delivery charges are fixed at $10.00 + GST NZ wide.
On delivery you must inspect the goods carefully for damage, as First Aid Brokers is unable to accept responsibility for damage in transit, shortage of delivery or loss of products, unless the customer advises us via telephone within three working days from the date of delivery.
We despatch our orders via Courier. We anticipate that all deliveries will arrive as specified, however First Aid Brokers cannot accept any liability for any delayed or lost deliveries.
Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed.
PRIVACY & SECURITY
When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you. First Aid Brokers take the privacy of their customers very seriously. At First Aid Brokers, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. Third parties who may have access to your information may include courier and credit card payment services who will use this information to deliver your goods and process your payment.
RETURNS & REPLACEMENTS
If you would like to return an item please contact First Aid Brokers at 06 2102597. You may be directed to return the item to our suppliers warehouse for quicker resolution of your claim. Please include a covering letter explaining your reasons for return. You can then return the parcel to the advised address, providing it meets the following criteria:
- Goods must be returned as sold, (i.e. in the original packaging).
- Certain products will need to be inspected by the manufacturer before we can return the product to you.
- Please note: You must organise the return the items at your expense. Returns cannot be accepted without prior contact. If the return is due to a faulty product, or a mistake on behalf of First Aid Brokers, courier collection can be arranged. This is entirely at the discretion of First Aid Brokers, and cannot be requested.
All orders will be processed and dispatched within 2-3 days.
If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible. This contact will be either email or via telephone.
All images of products are purely for illustration only. First Aid Brokers cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.
You can pay by Cheque, Internet Banking or by Visa or MasterCard . In an endeavour to ensure that shopping on-line is secure, your credit details will be processed by DPS Payment Express.
If the order is part despatched (i.e more than one delivery is required) you will only ever pay one delivery charge.
PAYMENT, PRICING & PROMOTIONS
Full payment must be made either by Cheque, Internet Banking, Direct Credit or by credit card via DPS from your Visa or Master Card before we despatch your order. Customers with Accounts must pay by the 20th of the month following invoice. Late payments will be registered with Guardian Credit Services and all charges and fees charged by Guardian Credit Services, in relation to the debt collection, will be charged to the customers account.
GST invoices are supplied with all orders.
CANCELLATION OF ORDERS
To cancel your order you must contact us via telephone at 06 210 2597 (7.00am to 8.00pm daily).
UPDATING ACCOUNT INFORMATION
You can update your account information by simply logging in and making the required changes.